We have had some users write support telling us that they are not able to log into their account do to an error message of "you have been logged our do to inactivity". If you are getting this message please follow the following steps to correct this for it is a cookie issue.

 

1. open browser and click tools then internet options

2. click the privacy tab

3. in the settings area click advanced.

4. in the cookies area make sure the override automatic cookie handling is checked.

5. in the first and third party make sure it is checked as accept.

6. then make sure always allow session cookies is checked.

 

This will correct the problem most are having with logging into their e-mail.

 

for more assistance on other issues please e-mail support@fieldmedics.com for more assistance.

Setting Up Your E-mail in Microsoft Outlook

This tutorial shows you how to set up Microsoft Outlook to work with your e-mail account. This tutorial focuses on setting up Microsoft Outlook 2003, but these settings are similar in other versions of Microsoft Outlook. You can set up previous versions of Microsoft Outlook by using the settings in this tutorial.

To Set Up Your E-mail Account in Microsoft Outlook

1. In Microsoft Outlook, select Tools > E-mail Accounts.
   
2. On the E-mail Accounts wizard window, select "Add a new e-mail account" and click Next.
   
3. For your server type, select "POP3" and click Next.
   
4. On the Internet E-mail Settings (POP3) window, enter your information as follows:

   Your Name

   Enter your first and last name.

   E-mail Address

   Enter your e-mail address.

   User Name

   Enter your e-mail address, again.

   Password

   Enter the password you set up for your e-mail account.

   Incoming mail server (POP3)

   Your incoming server is mail.coolexample.com, where "coolexample.com" is the name of your domain.

   Outgoing mail server (SMTP)

   Enter smtpout.secureserver.net for your outgoing mail server.

   Click "More Settings."

   NOTE: "smtpout.secureserver.net" is an SMTP relay server. In order to use this server to send e-mails, you must first activate SMTP relay on your e-mail account. Log on to your Manage Email Accounts page to set up SMTP relay. If you do not have SMTP relay set up and your Internet Service Provider (ISP) allows it, you can use the outgoing mail server for your Internet Service Provider. Contact your Internet Service Provider to get this setting.

   
5. On the Internet E-mail Settings window, select the "Outgoing Server" tab.
6. Select "My outgoing server (SMTP) requires authentication."
7. If you did not change the SMTP relay section, select "Use same settings as my incoming mail server". If you changed the user name and password in the SMTP relay section of your Manage Email Accounts page, select "Log on using" and enter the user name and password. The following example assumes you did not change your SMTP relay section in your Manage Email Accounts page.
   
8. Select the "Advanced" tab and change the "Outgoing server (SMTP)" port to 80 or 3535.
9. Click OK.
   
10. Click Next.
    
11. Click Finish.